Terms and Conditions
1. Complaints
Repairs are based on the complaints described on the repair form.
2. Price
The price of the repair is determined exclusively on the basis of the number of labor hours, the call-out costs, the collection and return costs, the research costs, the costs of the materials used, the shipping and administration costs and the costs incurred by third parties, all including VAT.
3. Repair form
The repair form will in any case state the investigation costs and the likely duration of the repair. If and to the extent possible, the repair form also includes an estimate of the repair costs.
4. Stop or continue
If investigation shows that the price of the repair will be higher than the cost estimate as stated on the repair form, the customer will be asked whether he wants to have the product repaired for that higher price. In that case, the repair will only take place after the customer has given permission. If the repair form does not state a cost estimate and the price can only be determined after research, the customer will be asked whether he wants to have the product repaired for that price. Even in that case, repairs will only take place after the customer has given permission.
However, the customer can opt out of further services by Digi Reparatie and then pay the investigation costs as stated on the repair form. Digi Reparatie then makes the product available to the customer in the condition in which he received it.
If the repair must be carried out by third parties, or delivery of parts by third parties makes repairs impossible within the specified time, the customer will be informed of this in advance and Digi Repair cannot adhere to the specified repair time. The previous article applies mutatis mutandis.
5. Replacement product
The parties will mutually arrange whether and under what conditions the customer will have access to a replacement product during the duration of the repair.
6. Quality
Unless otherwise agreed, new parts will be used for the repair, or, if this is customary for such a device, exchange parts. If the customer requests this in advance, Digi Reparatie will make the replaced parts, with the exception of exchanged parts, available to the customer.
Repairs will be carried out in such a way that the device then fully complies with the legal safety regulations.
After the repair, the customer receives an invoice with a brief description of the work performed and parts replaced.
7. Liability
Digi Reparatie is liable for loss and theft of the product, accessories and accessories, as well as for damage thereto, arising from the time of delivery until the moment the customer collects the product again.
8. Warranty
Digi Reparatie provides a three-month warranty on the repair after completion of the repair. This warranty period commences at the time of delivery of the product to the customer. No warranty is given on cleaning or maintenance, as well as on repairs carried out on products with lightning, water or moisture damage, unless the repair form expressly states the opposite.
If the complaints referred to in Article 1 return within three months after delivery of the repaired product, Digi Reparatie will quote the price for a new repair.
- For the same cause of the complaint, only those parts that were not replaced during the previous repair will be charged.
- If it turns out that the cause of the complaint is different from that of the previous repair, the costs of the new repair as referred to in Article 2 will be charged to the customer.
- The provisions of this article do not apply to the extent that the customer can claim termination of the agreement in the event of a serious shortcoming in a previous repair.
- After renewed repairs, the warranty starts again.
9. Uncollected products
If after three consecutive written notifications – the last of which by registered letter – from Digi Reparatie to the customer that the product is ready, the customer has failed to collect the product for a period of three months, the entrepreneur is authorized to sell the product and to recover what he owes from the proceeds.
10. Disputes
Dutch law applies to all disputes regarding repairs. Only a Dutch court or the dispute committee referred to below is authorized to judge these disputes.
11. Disputes Committee
Disputes between Digi Reparatie and a consumer (= customer, natural person who does not act in the exercise of a profession or business) regarding the conclusion or implementation of the agreement to which these conditions apply, can be submitted by the parties to the Electrical Disputes Committee. , which makes a decision by way of binding advice, in accordance with the Electrical Disputes Committee regulations. A fee is due for the handling of a dispute.
A dispute will only be processed by the dispute committee if the consumer has first submitted his complaint to Digi Reparatie within two weeks after the complaint arose. The consumer can then submit the dispute in writing to the dispute committee within a period of three months, stating the name and address of the consumer and Digi Reparatie and a clear description of the dispute and the claim. If the consumer wants the dispute to be handled by the dispute committee, Digi Reparatie is bound to this choice.
If Digi Reparatie wishes to submit a dispute, it must first ask the consumer in writing to express their opinion within five weeks whether he or she wishes to have the dispute handled by the dispute committee or the civil court. Digi Reparatie must hereby announce that after the aforementioned period has expired, it will feel free to submit the dispute to the civil court.
12. Dispute resolution by the court
All other disputes, notwithstanding the legal rules for the jurisdiction of the civil court, if the Court has jurisdiction, will be settled by the Court in the place of business or district of Digi Reparatie. However, Digi Reparatie remains entitled to summon the customer before the competent court according to the law or the applicable international treaty.
The consumer has the right, for a period of five weeks after the entrepreneur has invoked the previous article, to opt for settlement of the dispute by the civil court competent according to the law or the applicable international treaty.
UNETO Guarantee
The Uneto Dispute Settlement Foundation guarantees the consumer that the binding advice referred to in Article 11 will be complied with; unless the entrepreneur has submitted the binding advice to the court for review within two months of its date. A maximum of € 2,269 per binding advice applies to this guarantee. The guarantee never applies to consequential damage.
